You may return new, unopened, unused items sold by HealthyKin.com within 30 days of delivery for a full refund (excluding shipping charges). Items must be returned in their original product packaging and must be suitable for resale. Please Contact Us with the following information:
-Your order number
-The item and quantity you with to return
-The reason for the return
We will reply to you within 2 business days with an RMA (Return Merchandise Authorization) number and the return address. Returns without RMAs will not be accepted. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
*Please note that due to hygiene and safety issues certain items are non-returnable. These include pillows, braces, bath safety products and any item that comes in direct contact with the skin.
Defective Returns (Warranty Returns)
Genrally, defective items are exchanged directly with the manufacturer under their warranty policy. However, we will assist you in arranging your exchange.